Shipping + Handling
All of our neons are shipped via Fedex Ground. As of now we only ship to the United States. We take great care in how we ship our designs, they are packaged in the most secure way possible. We pack our neons in a premium grade corrugated box (made of BM certified 350Lb + 500Lb Burst Test Doublewall corrugated board) with foam lining (made of polyurethane foam with mid-density of 1.35 pfc and mid-IFD of 41lbs).
If your sign tragically shows up broken we will send you a replacement sign right away, or you can request a refund. Keep in mind the weights that are listed in the custom neon descriptions are estimates as each letter and font has a slightly different weight.
Most of our LED neons are shipped via Fedex Ground. Sometimes depending on the circumstance we may ship via DHL. We are so excited to say that we can ship our LED neon pieces anywhere across the globe!
Since our LED pieces are less fragile than our traditional neons, they are not packed the same way. They are wrapped in foam and paper and packed in standard corrugated shipping boxes. However, just like our traditional neons, if your LED neon shows up broken we will send you a replacement right away, or you can request a refund.
Taxes & Duties
Depending on where your order is shipped, all applicable custom fees, taxes and duties are your responsibility. Keep in mind if we are shipping anywhere outside of the United States, custom authorities require that we state the value of your order directly on your package, it is at the sole discretion of custom agents to release your package. Custom agents may delay delivery of some packages, but that is very rare.
Generally we don’t ship our neons outside of the United States due to the increased risk in breakage. However, if you are looking to place an order with us and are willing to pay the additional fees that it will cost for shipping customs and insurance, shoot us an email at email@example.com and we will work with you to make the neon sign of your dreams.
LED neons can be shipped anywhere in the world but we need to know where first before we know the cost of shipping. So shoot us an email at firstname.lastname@example.org and we'll get you a shipping quote right away.