For more information on ordering your custom neon or LED piece, head over to our “how it works” page that takes you through the process step-by-step.
If you’re looking for something that we don’t currently offer on our site, reach out to us. We can do wild and zany! Additionally if you are looking for custom signs for commercial or production use, we also specialize in that. Email us info firstname.lastname@example.org to find out more info.
What's the difference between Neon and LED neon?
Traditional neon is made out of glass that is bent to create its shape. LED neon is made out of flexible LED lights that are encased in a PVC jacket. While both pieces glow, LED neon is a durable, cost effective and energy-efficient alternative to the classic glass neon that we all love.
Both Neon and LED neons are hand-made by bending material into shapes. The nature of this process means that there are some bends, curves and sizes we just can't make. We'll let you know when we run into this with your design!
Tell me more about LED neons
All of our LED neons are mounted onto a clear acrylic display backing (similar to our classic neons) with a 12V power adapter and dimmer. There is a 6ft clear cord that gets plugged into a black power adapter providing a total of about 10 ft of cords. You'll have plenty of slack to hang these pieces wherever you see fit in your space. The UV resistant, PVC coating makes your LED neon durable and easy to maintain. The LED lights are energy efficient and lasts about 50000 hours. They are designed for indoor use, though may be used outdoors with proper installation.
What size will my Custom Neon/LED be?
If you use our custom design app to order your piece, the sizes reflected there are approximate dimensions. Since each piece is unique and are hand-made, the dimensions will vary slightly.
If you order a custom neon or LED through our quote form and select one of our standard sizes, your piece will be proportionately designed according to the selected height.
The sizes we offer are based on the height of the neons/LED's, not the display size.
I placed my order, now what?
Yay! You did it! You are well on your way to being one happy customer.
If you ordered a custom neon through our custom design app you’ll receive an email within 24 hours to confirm your order. Please allow us 4~6 weeks to prepare your piece for shipment (timing varies by size, type and location).
If you ordered through our quote form, you’ll receive an email with your design within a few days of your order, please allow us two weeks to prepare your piece for shipment.
For all orders, once your design is shipped we will send you a tracking number so you can follow it along to your front door, this generally takes up to five to seven business days.
If you are in a rush and you need your glo sooner, we can expedite the production for an additional fee. If you are looking to rush your order, please email us at email@example.com.
How is my piece packed?
In order to ship your piece to you in the most secure way possible we need to package it just so and make sure it is handled with care.
Typically for shipments outside of the New York City Tri-state area, we pack our neons in a premium grade certified corrugated box with foam lining, used for shipping fine artworks. Our standard shipping box is made of BM certified 350Lb + 500Lb Burst Test Doublewall corrugated board with foam lining made of polyurethane foam with mid-density of 1.35 pfc and mid-IFD of 41lbs.
We use our discretion depending on the design of the piece to determine the best packaging and method of shipment for that piece.
LED neons are much more durable than traditional neons, so they are wrapped in bubble wrap then packed inside standard corrugated shipping boxes.
What do I get in my package?
Each neon comes with a UL certified transformer with an on/off switch and and a white 6 foot power cord. Each LED neon comes with a UL compliant power adaptor with a remote controlled dimmer and a clear 6 foot power cord.
You’ll also receive the necessary hardware and installation instructions for your piece.
Each piece will be delivered with installation instructions. Pieces mounted onto an acrylic display will come with two or more holes at the top of the acrylic backing. We use #8 screws with anchors for most pieces, but each installation is unique to the wall that it gets mounted onto. We're happy to advise on what's best (just email us!)
For neons with “no display”, you’ll receive a set of clear wall-mounting tube supports for installing your neon directly onto the wall. This is not an easy task and requires experience in handling neon. There is no option to get an LED neon with "no display."
We suggest hiring a professional to install all neons since we do not cover neons that are broken during self-installation. We provide installation services for an additional fee, where we set you up with one of our installers and we guarantee the neon gets onto your wall safely.
Hey, what's this design fee for $75? I haven't even bought anything yet!
Here at NAME GLO, we want you to fall in love with whatever piece you buy. Because of that, we take great time and care into every design that we mock up so we charge the $75 fee to ensure that our potential clients are serious about going down the "glo" path with us.
What is Neon and how is it made?
How do I turn my neon off?
You can’t. JUST KIDDING! Yes, all neons come with an on/off chain on the power cable so you can control it.
How do I turn my LED neon off?
All LED neons come with a switch that allows you to turn the piece on and off as well as dim the light! Depending on the size of your piece, this switch may be a remote or a manual knob connected to the piece.
For the remote switches, you can replace the battery in the remote with CR2025 Lithium Batteries.
Of course it does! All of our products come with a 1-year warranty on electrical components.
Neon and LED Maintenance
Always clean your piece with a feather duster or a dry cloth. Never use a liquid soap. Safety is paramount so be sure to unplug your sign before you clean it. If you need to clean the plastic backing, use plexi -glass cleaner with a cloth.
Generally speaking, most neons last for 3 years or more and LEDs last for 5 years and longer. However these pieces can and will last longer depending on care and use of the piece. Things that affect the lifespan of both neons and LED neons are extreme heat/cold, electrical surges, inconsistencies in the electrical supply and mishandling. All of the products on our site are designed for indoor use.