FAQs

Contact us

We love to chat on the phone but the best way to reach us is via email. Not to brag but we are pretty tech savvy, so we will be sure to get back to you that day. Email: hello@name-glo.com.

 

Custom signs

For more information on ordering your custom neon or LED piece, head over to our “how it works” page that takes you through the process step-by-step.

If you’re looking for something that we don’t currently offer on our site, reach out to us. We can do wild and zany! Additionally if you are looking for custom signs for commercial or production use, we also specialize in that. Email us info hello@name-glo.com to find out more info.

 

What's the difference between Neon and LED neon?

Traditional neon is made out of glass that is bent to create its shape. LED neon is made out of flexible LED lights that are encased in a PVC jacket. While both pieces glow, LED neon is a durable, cost effective and energy-efficient alternative to the classic glass neon that we all love.

Both Neon and LED neons are hand-made by bending material into shapes. The nature of this process means that there are some bends, curves and sizes we just can't make. We'll let you know when we run into this with your design!

 

Tell me more about LED neons

All of our LED neons are mounted onto a clear acrylic display backing (similar to our classic neons) with a 12V power adapter and dimmer. There is a 6ft clear cord that gets plugged into a black power adapter providing a total of about 10 ft of cords. You'll have plenty of slack to hang these pieces wherever you see fit in your space. The UV resistant, PVC coating makes your LED neon durable and easy to maintain. The LED lights are energy efficient and lasts about 50000 hours. They are designed for indoor use, though may be used outdoors with proper installation.

 

What size will my Custom Neon/LED be?

If you use our custom design app to order your piece, the sizes reflected there are approximate dimensions. Since each piece is unique and are hand-made, the dimensions will vary slightly. 

If you order a custom neon or LED through our quote form and select one of our standard sizes, your piece will be proportionately designed according to the selected height.

The sizes we offer are based on the height of the neons/LED's, not the display size.

 

I placed my order, now what?

Yay! You did it! You are well on your way to being one happy customer.

If you purchased a Name Glo original Icon neon or LED neon on our site, we send you an email confirmation immediately. We also follow-up to say "Hi" once your order is received.

If you ordered a custom neon through our custom design app you’ll receive an email within 24 hours to confirm your order. Please allow us 2~3 weeks to prepare your piece for shipment.

If you ordered through our quote form, you’ll receive an email with your design within a few days of your order, please allow us two weeks to prepare your piece for shipment. 

For all orders, once your design is shipped we will send you a tracking number so you can follow it along to your front door, this generally takes up to five to seven business days.

If you are in a rush and you need your glo sooner, we can expedite the production for an additional fee. If you are looking to rush your order, please email us at hello@name-glo.com.

 

How is my piece packed?

In order to ship your piece to you in the most secure way possible we need to package it just so and make sure it is handled with care.

We pack our neons in a premium grade certified corrugated box with foam lining, used for shipping fine artworks. The box is made of BM certified 350Lb + 500Lb Burst Test Doublewall corrugated board with foam lining made of polyurethane foam with mid-density of 1.35 pfc and mid-IFD of 41lbs. Each neon is further protected by a corrugated plastic shield that is cling-wrapped to the top and bottom of the sign with styrofoam spacers in between.

LED neons are much more durable than traditional neons, so they are wrapped in foam and paper then packed in standard corrugated shipping boxes.

 

What do I get in my package?

Each neon comes with a UL certified transformer with an on/off switch and and a white 6 foot power cord. Each LED neon comes with a UL compliant power adaptor with a remote controlled dimmer and a clear 6 foot power cord.

You’ll also receive the necessary hardware and installation instructions for your piece.

 

Installation

Each piece will be delivered with a set of screws and installation instructions. Pieces mounted onto an acrylic display will come with two or more holes at the top of the acrylic backing, making it very easy to mount onto any wall. For neons with “no display”, you’ll receive a set of clear wall-mounting tube supports for installing your neon directly onto the wall. Sadly, there is no option to get an LED neon with "no display."

(Example of an anchor and screw installation)

(Example of a "no display" installation)

 

Hey, what's this design fee for $75? I haven't even bought anything yet!

Here at NAME GLO, we want you to fall in love with whatever piece you buy. Because of that, we take great time and care into every design that we mock up so we charge the $75 fee to ensure that our potential clients are serious about going down the "glo" path with us.

 

What is Neon and how is it made?

 
 

 

How do I turn my neon off?

You can’t. JUST KIDDING! Yes, all neons come with an on/off chain on the power cable so you can control it. 

 

How do I turn my LED neon off?

Each LED comes with it’s very own remote that allows you to turn it on and off as well as dim your piece! You can replace the battery in the remote with CR2025 Lithium Batteries.

 

Warranty

Of course it does! All of our products come with a 1-year warranty on electrical components.

 

Neon and LED Maintenance

Always clean your piece with a feather duster or a dry cloth. Never use a liquid soap. Safety is paramount so be sure to unplug your sign before you clean it. If you need to clean the plastic backing, use plexi -glass cleaner with a cloth.  

Generally speaking, most neons last for 3 years or more and LEDs last for 5 years and longer. However these pieces can and will last longer depending on care and use of the piece. Things that affect the lifespan of both neons and LED neons are extreme heat/cold, electrical surges, inconsistencies in the electrical supply and mishandling. All of the products on our site are designed for indoor use.